Air China's responsibilities and commitment toward travelers

 

Air China is the flagship carrier company of China and runs flights extensively worldwide. Whether it's their airport services or onboard, the airline takes utmost responsibility and commitment towards passenger well-being, safety, and up-in-the-sky experience. The Air China fleet is one of the youngest in the aviation industry and encompasses all safety features that should be present on the aircraft. Safety features include oxygen systems, portable oxygen systems, evacuation tools, enhanced emergency medical kits, fire safety equipment, protective breathing units, water emergency equipment, and much more. Likewise, at the airport, travelers are given medical healthcare, ambulance services, comfort utilities, and meal services. When booking Air China flight tickets, the carrier company provides a detailed preview of its both aircraft features and onboard services for travelers to address their inquiries. Similarly, you can call Air China reservation numbers to address such issues. 


     

In this article, we will shed light on how Air China fulfills its responsibilities and commitments toward customers. There are several arrangements through which Air China enhances customer experience and keeps its commitments that it has addressed in its airline doctrine. Let’s go and have a look into it!!


— Reservations


Air China comprises a solid system to book reservations, cancellations, animal transportation, luggage, cargo, and much more. The system encompasses a robust reservation website, customer care line system, Air China booking app, and airport reservations. To book Air China tickets online, they have the following means:


  1. Air China reservation webpage: Enter www.airchina.us web address on your browser and you will find a booking form on the landing page. Fill in your booking numbers, select the date and time and make the required payment, and you are good to go.

  2. Air China Booking app: The app functions the same as the reservation webpage, just available on smartphones. In-build system offers streamlined functioning, ensuring Air China flight deals are booked in record time.

  3. Customer Care: Air China US reservation number is +1-800-882-8122, for any booking-related inquiry call on it. The helpline number is open from 06:00 - 21:00 Monday through Friday.




To book Air China tickets offline, they have the following means:


  1. Airport ticket booking: Air China has 3 main bases (Beijing–Capital, Beijing–Daxing, Chengdu–Shuangliu) and one secondary hub (Shanghai–Pudong). Customers can go to these airports for offline booking, they remain open all day and all night. For check-in, customers can check in 24 hours before the flight departure till 90 minutes before the flight takes off.


— Safety Protocols 


Both Airport and onboard securities are top-notch of Air China. For the covid, the airline deploys non-contact body temperature machines to measure the temperature of your and your furrow friends along with the necessary PPE kits, hand sanitizers, and social distancing. Authorities ensure that check-in machines, self-check-in machines, wheelchairs, and other equipment are disinfected and cleaned regularly. 

— Luggage Services


Air China offers customer-friendly luggage arrangements so that customers don’t have to shell out extra dollars on luggage. On all cabins, passengers can bring one personal item and one carry-on bag free of cost. The personal item list is an exhaustive one and includes an umbrella, a laptop bag, a jacket, a raincoat, a camera, binoculars, a smartphone, headphones, and an extra layer of clothes. One checked bag is allowed in first class, business class, premium economy class, and economy class. Premium cabin policies allow check-in of more than one checked baggage and permits more weight allowance compared to the economy and premium economy cabin. 

                 

          

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